White Glove Support

Real people. Real answers. Right when it matters.

Vulnerabilities, threats and regulations change faster every year. CyRisk pairs every platform and service with hands-on human support. We walk through scan observations with you, get on the call with your policyholders, and help everyone understand what was found and how to fix it.

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Trusted by leading carriers and brokers

Why it matters

Most platforms hand you a report. We stay on the line.

Many risk platforms are slow to respond with human help, or offer none at all. A score is only useful when someone can explain it, prioritize it and help close it. That is where CyRisk is different.

The usual experience

A report and a ticket queue

Slow replies, or no human help at all
Generic documentation instead of answers
Findings left for you to interpret alone
Policyholders confused about what to fix

The CyRisk experience

A team that knows your account

A dedicated Customer Success Manager
Walkthroughs of individual scan observations
Calls with your policyholders to explain findings and fixes
Follow-through until the issue is resolved

What white glove looks like

Hands-on help at every step.

Walkthroughs

Scan observations, explained

We walk underwriters, brokers and insureds through individual findings: what was observed, why it matters and how serious it is.

Policyholder calls

On the call with your insureds

We join calls with your policyholders to explain what was found and how to remediate it properly, so the fix gets done and the conversation stays constructive.

Remediation guidance

From finding to fix

Clear, prioritized steps for closing each issue, and a rescan to confirm the fix worked.

Privacy guidance

Time with our staff privacy attorney

Talk through privacy findings with our in-house privacy attorney to understand why they matter and what to prioritize.

When things change

Help when a new threat lands

When a new vulnerability is exploited or a regulation shifts, we help you understand who is affected and what to do next.

Customer success

A dedicated point of contact

A named Customer Success Manager onboards your team, knows your account and keeps things moving.

Privacy guidance from our staff attorney is general information to help you understand the issues. It is not legal advice and does not create an attorney-client relationship.

“I just wanted to share a sincere thank you for the work you and the team did this week on the PHP vulnerability. We really appreciate the support and partnership here.”

Chief Operating Officer

Who we support

Everyone around the policy.

Underwriters and carriers

Confidence before you bind

Understand a submission’s findings before you quote, and get help explaining them to brokers and insureds.

Brokers

Answers for your clients

Help your clients understand their results and what to fix to improve their insurability.

Policyholders

A clear path to fix it

Plain-language explanations and a remediation plan from people who understand both security and insurance.

How it works

From question to resolved.

1 · Reach out

Tell us what you are seeing: a finding, a policyholder question or a new threat in the news.

2 · Review together

We walk through the findings with you and explain what matters most.

3 · Bring in the right expert

A security analyst, vCISO or our privacy attorney, depending on what the issue needs.

4 · Follow through

We stay involved until the issue is fixed, then rescan to confirm.

White glove support comes with our platforms and services:

Underwriting Platform Portfolio Management Loss Control vCISO vCPO vCAIO Penetration Testing ResponseIQ

Work with a team that picks up the phone.

Tell us what you are working on and we will show you what white glove support looks like for your team.